Return & Shipping Policy

Shipping
FREE WORLDWIDE SHIPPING FOR ORDERS OVER £20
Dispatch can take 1 to 3 days it may take slightly longer for tracking to be emailed; each item often has an individual tracking code.

 

US & Canada UK & EU INT 
7 – 10 business Days 7 – 10 business Days 8 – 10 business Days
 
After 30 business days if the order has not arrived, please Contact us for a refund / replacement 
Potential Delays
Please note that orders might get delayed for the following reasons:
  • The order is pending a credit approval and verification.
  • Product going through customs
  • An order which requires customization.
  • An order is shipped to the remote country.
Most orders are usually shipped within 3 business days. However, in peak seasons, shipment can take up to 5 business days. Once your order has been shipped, you’ll receive an email reflecting that your order has been shipped, along with tracking number(s).
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, use our contact us with your order number and reason for return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at our Contact us form.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, your return can no longer be accepted.