Return & Shipping Policy

ORDER PROCESSING

Orders are usually shipped within 2-4 business days. Orders placed after cut off on Friday and through the weekend will begin processing on the following Monday. Once your order has been dispatched, you'll receive an email reflecting that your order has been shipped, along with tracking number.

DELIVERY TIMES & FEES
LOCATION
SERVICE
TRANSIT TIME
COST
FREE ABOVE
USA Standard Tracked Delivery 5-12 Business Days 5.59 150
Europe, UK, Canada, Australia Standard Tracked Delivery 5-15  Business Days 5.50 150
Rest of the World Standard Tracked Delivery 5-15  Business Days 7.50 150
UAE & Saudi Arabia

Standard Tracked Delivery

 5-15  Business Days 10  AED 300  AED
*Cost of Delivery is excluded during Promotional FREE DELIVERY OFFER season.
** Delivery time = Processing Time (2-4 days) + Transit Time.
*** Exact transit times and costs calculated at checkout, based on your postal code.

 

IMPORT DUTIES & TAXES
Cute & Strong covers import duties & taxes for all orders - that means you won't be required to pay any additional fees at delivery & customs processing will be fast.

MORE TO CONSIDER

Delivery times are stated in working days.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

In some cases, order processing might get delayed for the following reasons:

  • Billing and/or shipping addresses errors.
  • Order is pending a credit approval and verification.
  • An order is shipped to remote country.
  • Order security verification.
  • Carrier backlogs
  • A product is currently out of stock

We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.

 

RETURNS AND EXCHANGES

In the rare case you're not obsessed with your order, you may return it for a full refund or exchange it for the same/different product within 30 days from receipt. 

Whether you're looking to return your product for a full refund / exchange it, the shipping costs are supported by you. 

Any taxes / customs charges which may occur are supported by the customer, thus why please send DDP (delivery duties paid) so the return process will be fast and smooth.
  • A restocking fee of £3.99 per item will be applicable to all returns. This fee will be deducted from the total refund amount.

We accept returns on all merchandise. Item(s) must be in original condition with no signs of wear or damage (including deodorant marks, makeup stains, tanning products, etc.). Tags MUST be attached on ALL returns.

In a rare case, should you receive a damaged item. You MUST notify customer service within 24 hours of receiving the order or you will NOT qualify for a refund. 

Should you like to change or cancel your order, please contact customer service within one hour of placing your order. As orders are processed quickly, changes/cancellations can not be guaranteed.

Notes:

  • Delivery fees are not eligible for refunds.
  • FINAL SALE items are not eligible for return.
  • Late returns shipped beyond 30 days from receipt will not be collected and will return back to you.

RETURN / EXCHANGE INSTRUCTIONS
a. Contact our customer support team at contact@cuteandstrong.co.uk to notify them about your intent to return the item(s).

b. Carefully package the item(s) in its original packaging to ensure safe transit.

c. Print the return form provided by our Assistants, complete it and place it inside the return package. Make sure to send a picture (or scan it) via email to us as well.
* Packages without the return form inside won't be processed.

d. Arrange and pay for the return shipping to our designated return address. *MAKE SURE TO SEND DDP (DELIVERY DUTIES PAID)*. We recommend using a shipping method that provides tracking and insurance.

e. Once we receive the returned item(s) and verify their condition, we will process the refund as per our refund policy.
    f. Upon successful receipt and inspection of the returned item(s), we will issue a refund within 2-3 days. Please note that the refund amount will exclude the original shipping charges and any applicable restocking fees.